Communication
How customer communication fits into dunning recovery.
Communication is part of the recovery timeline. It tells customers what failed, what will happen next, and how to update their payment details.
What configuration controls
Communication settings live inside a dunning configuration. A policy can define which channels are enabled, which template ids are used, and from which attempt communication should start.
Current channel names are email, SMS, push, webhook, and in-app.
What history records
Communication history records what was sent, through which provider, and what delivery state was observed. It belongs to the campaign timeline.
What it is not
GetPaidHQ records communication history and policy intent. Template authoring, copy editing, and provider-specific rendering belong in the connected messaging provider or your application.
API details are in Dunning API.